How can you have customer love if you only have employee satisfaction?

How can you have customer love if you only have employee satisfaction?
Do you remember the days when customer satisfaction was what we aimed for in business? When “Good” or maybe even “Excellent” was the marker of success that board rooms hoped for? Those days are in the past. Technology, the internet in particular, has changed the world and it’s changed the bar for success with customers. Social media in particular has had... Read More

I don’t love Amazon, but I do love what they do to my life. And the Amazon Echo takes this to another level.

I don’t love Amazon, but I do love what they do to my life. And the Amazon Echo takes this to another level.
Sometimes we love brands or we love companies. We love them for what they stand for, for their story, for what they say they believe in. We love them because we choose to believe that they love the things that we love. Amazon isn’t, for me, one of those companies. You don’t fall in love with Amazon for the back story,... Read More

Making someone’s day isn’t that hard. Who do you know that needs a Thank you or a little reward??

Making someone’s day isn’t that hard. Who do you know that needs a Thank you or a little reward??
At work today, we ran one of our regular Benefits Excellence Live events – number 39 actually. We run these about monthly on a rotating set of topics around employee engagement, employee benefits and return on investment for HR. Today it was a little different as it we had a whole a new topic. It was an event specially put on... Read More