Answering the tough questions for startups.co.uk

Answering the tough questions for startups.co.uk
What is the hardest thing you’ve ever done? What was your biggest business mistake? What is the most common mistake that entrepreneurs make? What would make you a better leader? What do you wish you’d known when you started? Startups Magazine went straight in for the kill in their interview with me. I did my best with the answers. Read... Read More

Replacing email systems with instant messaging systems in the workplace

Replacing email systems with instant messaging systems in the workplace
I recently wrote a piece about how instant messaging applications are taking the place of email in the workplace. The market for instant messaging at work has also been heating up. Salesforce Chatter, Yammer, and Slack have been infiltrating the workplace rapidly. For chat systems like Slack and Facebook for the Workplace, the automatic setting for message is public, encouraging mass collaboration... Read More

Getting the Best Out of Everyone in the Workplace – Interview with Daniel Budzinksi

Getting the Best Out of Everyone in the Workplace – Interview with Daniel Budzinksi
Do you ever feel unheard or unappreciated in the workplace? Do you ever feel a sense of disconnect between employees? Whether you’re an employee or CEO, defining and strengthening company culture should be the first step in building a successful company with happy employees. In my interview with Daniel Budzinski from the Dreamcast podcast, we discussed how to encourage honest and... Read More

Best Diversity Reports : 5 tech companies reviewed

Best Diversity Reports : 5 tech companies reviewed
I was put on the spot myself at Reward Gateway’s April staff conference when I was asked in an on-stage interview if a recent restructure had worsened gender diversity in senior management roles. So I said we’d work on our first official, proper, transparent diversity report at Reward Gateway. We’ll be publishing in shortly over on the main Reward Gateway blog and... Read More

Could a CEO’s User Manual help to bridge the trust gap in organizations?

Could a CEO’s User Manual help to bridge the trust gap in organizations?
“Want to know me? Read my user manual” That was the title of this blog post that was shared with me by Adam Bryant at the NY Times New Work Summit conference in March 2016. Adam ran a conference session that really interested me where he discussed the idea of a company “User Manual” that would let employees in on what leaders or executives in the business want and... Read More

Rule 1 of Culture : Follow through!!

Rule 1 of Culture : Follow through!!
I made a mistake last month which I’ve just corrected and it’s worth pointing this out publicly in case it saves someone else from doing it too. We’ve always worked super-hard to be honest, open and transparent at Reward Gateway. I’m convinced it’s the foundation of employee engagement. Doing that is infinitely easier said than done because complete honesty means more... Read More

A 6 step recipe for company culture

A 6 step recipe for company culture
Every company has a culture – some have reasonably consistent ones and some have cultures that vary widely between geographies and divisions. Companies that invest in attempting to direct and steer their cultures are most certainly the ones most successful in creating something more consistent across the organization. Recognizing that you can’t set your culture but can only influence it... Read More

How can you have customer love if you only have employee satisfaction?

How can you have customer love if you only have employee satisfaction?
Do you remember the days when customer satisfaction was what we aimed for in business? When “Good” or maybe even “Excellent” was the marker of success that board rooms hoped for? Those days are in the past. Technology, the internet in particular, has changed the world and it’s changed the bar for success with customers. Social media in particular has had... Read More

Employee engagement seminars – further reading

Employee engagement seminars – further reading
I’m always kicking about doing presentations at employee engagement conferences and events and for a while I’ve been meaning to post some further reading and references online for anyone interested in some of the sources that have really helped to inform my thinking over the last 10 years. So here you go – I’ll keep this post up to date... Read More