Rule 1 of Culture : Follow through!!

Rule 1 of Culture : Follow through!!
I made a mistake last month which I’ve just corrected and it’s worth pointing this out publicly in case it saves someone else from doing it too. We’ve always worked super-hard to be honest, open and transparent at Reward Gateway. I’m convinced it’s the foundation of employee engagement. Doing that is infinitely easier said than done because complete honesty means more... Read More

4 business phrases we should stop using because they are spiteful and demeaning

4 business phrases we should stop using because they are spiteful and demeaning
I’ve been meaning to write this article for ages and it was a post on HR Grapevine that I read this morning that made me write it now – it was a contravention of issue number 2. It’s interesting that three of my 4 HR / employee communications / business irritants are connected with people leaving an organization and I... Read More

Everything has a price, as a leader it’s all about choosing where you spend what.

Everything has a price, as a leader it’s all about choosing where you spend what.
I’ve been thinking a lot about prioritizing lately. One of my biggest challenges in leading the employee engagement business, Reward Gateway, is always deciding what is important and what is urgent for us as a business and a team. Working with lots of creative, innovative, passionate and engaged people means that every day is filled with opinion, suggestion, ideas and challenging... Read More

Two things that drive me insane about job adverts

Two things that drive me insane about job adverts
Getting recruitment right is absolutely key to delivering employee engagement. If you hire people who are wrong for your culture, then they’ll be unhappy and disengaged as a result – no good for anyone. And if you misdescribe a role, deliberately or through negligence, then you’ll also make good people unhappy. But poor recruitment happens all the time in so many... Read More

Could you write a job description in just two lines?

Could you write a job description in just two lines?
Back in 2010 I stumbled upon a blog article “The Two Things” by Glen Whitman, Associate Professor of Economics at California State University. Today I thought I’d share it with you. Simple = Beautiful, right? Anyone who knows me knows that I’m an obsessive simplifier (some would say a compulsive-obsessive over-simplifier, but let’s not go there now). And the Two Things... Read More

Employee engagement is a choice. How are you going to influence your peers and your people?

Employee engagement is a choice. How are you going to influence your peers and your people?
Employee engagement is a choice that organisations make. They choose to embrace it, to prioritise it and to invest in it. Companies choose to do things differently because they understand the value that engaged employees bring to their business. Employee engagement cannot be forced. It can only be influenced. All an organisation can do is to create a culture and... Read More

Engaged employees help organisations thrive in 3 key ways

Engaged employees help organisations thrive in 3 key ways
Engaged employees help organisations thrive in the most difficult and competitive of situations. I know that from my own experience building Reward Gateway into a $220 million company – we could never have done that without the exceptionally engaged team we have. But how do engaged employees actually help? Why do they perform better? What is it that they do differently? There... Read More

The Ashley Madison Affair is rapidly becoming a tragedy : What HR leaders need to know.

The Ashley Madison Affair is rapidly becoming a tragedy : What HR leaders need to know.
Last week the NY Times expose on Amazon dominated the news, but this week it’s the Ashley Madison Affair, a security breach affecting all of us and requires hands-on, operational action by many in HR now. For those who don’t know, Ashley Madison is a dating website that specifically targets people wanting to have affairs, and their registered trademark strapline... Read More

Maybe a holiday is what Amazon’s execs need?

Maybe a holiday is what Amazon’s execs need?
I met Richard, Reward Gateway’s Chief Product Officer, for lunch yesterday. Fresh from 10 days vacation in Sri Lanka he was full of beans. Bright eyed and brimming with enthusiasm and excitement for our challenges ahead. We had a great afternoon working through issues and brainstorming organisational tweaks and changes that would improve our ability to perform and deliver. It was... Read More