There is a great edition of Hubspot’s The Growth Show which I’ve listed to several times this last month and I wanted share it. It’s with Henry Ward, who is the CEO of eShares and he talks a lot about people, the organization, and how they manage and make decisions.
In particular I’ve been intrigued by Henry’s discussion of recruitment success vs onboarding success. The point he makes is that it’s very hard to predict if someone will be very good as an employee in a particular role. So what they have done at eShares (who make it possible to convert paper shares into electronic ones) is accept that they are average or maybe just slightly better than average at recruitment, and really invest in being exceptional at onboarding and increasing the chances that an employee will be successful once they are in.
This is something very relevant to me at Reward Gateway at the moment as we’ve just started looking more at our whole recruitment and onboarding process, so I’ve been thinking a lot about it. We’ve made a lot of improvements in onboarding and induction in the last year or so but I know there is much more we can do and it seems like a no-brainer place to invest.
It’s a great 36-minute podcast, and Henry goes on to talk about how he manages engineering, using time boxing as a prioritization technique. Let me know what you think.