“Scaling Imperfection” – Conference Report

“Scaling Imperfection” – Conference Report
Last week, Glenn gave a talk at the HG Capital Marketing Forum in London, UK. It was a really inspiring couple of days, during which he and Damien Posterino (Head of UK Consultancy at Reward Gateway) jotted lots of notes and ideas down –they’re determined to get around to implementing them before getting swept back into the daily grind! The session was... Read More

Rule 1 of Culture : Follow through!!

Rule 1 of Culture : Follow through!!
I made a mistake last month which I’ve just corrected and it’s worth pointing this out publicly in case it saves someone else from doing it too. We’ve always worked super-hard to be honest, open and transparent at Reward Gateway. I’m convinced it’s the foundation of employee engagement. Doing that is infinitely easier said than done because complete honesty means more... Read More

A 6 step recipe for company culture

A 6 step recipe for company culture
Every company has a culture – some have reasonably consistent ones and some have cultures that vary widely between geographies and divisions. Companies that invest in attempting to direct and steer their cultures are most certainly the ones most successful in creating something more consistent across the organization. Recognizing that you can’t set your culture but can only influence it... Read More

How can you have customer love if you only have employee satisfaction?

How can you have customer love if you only have employee satisfaction?
Do you remember the days when customer satisfaction was what we aimed for in business? When “Good” or maybe even “Excellent” was the marker of success that board rooms hoped for? Those days are in the past. Technology, the internet in particular, has changed the world and it’s changed the bar for success with customers. Social media in particular has had... Read More

Employee engagement seminars – further reading

Employee engagement seminars – further reading
I’m always kicking about doing presentations at employee engagement conferences and events and for a while I’ve been meaning to post some further reading and references online for anyone interested in some of the sources that have really helped to inform my thinking over the last 10 years. So here you go – I’ll keep this post up to date... Read More